Manager, Operations 

About POWER 

POWER is a mission-driven nonprofit dedicated to helping women reclaim their lives from addiction. We provide trauma-informed treatment and recovery support services for women with substance use and co-occurring disorders, fostering a safe, supportive environment where women can heal, grow, and build lasting recovery. 

Why This Role Matters 

The Operations Manager is responsible for the day-to-day operational functioning of the organization across programs and administrative areas. This role ensures that systems, facilities, logistics, and workflows operate efficiently and consistently to support high-quality services. 

By coordinating across departments and managing core operations, the Operations Manager helps create the foundation that allows staff and programs to focus on delivering effective, client-centered care. 

What You’ll Do 

Agency Operations 

• Oversee day-to-day operational needs across the organization 

• Ensure facilities, environments, and shared spaces are safe, functional, and well-maintained 

• Coordinate logistics across programs, including scheduling support, space utilization, and resource allocation 

• Identify and resolve operational issues proactively 

Facilities & Vendor Management 

• Oversee facility operations, including maintenance, repairs, and safety 

• Supervise the Maintenance Specialist and coordinate daily priorities 

• Manage relationships with property manager and external vendors (cleaning, maintenance, security, etc.) 

• Ensure timely resolution of facility and equipment needs 

Systems & Process Coordination 

• Develop and maintain efficient operational processes and workflows 

• Support implementation of new systems, procedures, and organizational initiatives 

• Track and monitor operational needs, identifying opportunities for improvement 

• Ensure consistent execution of policies and operational standards 

Cross-Department Communication 

• Serve as a central point of coordination across programs and administrative functions 

• Facilitate communication between teams to ensure smooth day-to-day operations 

• Support leadership in aligning operational priorities across the organization 

Quality & Compliance Support 

• Support adherence to organizational policies and regulatory requirements 

• Assist in monitoring operational components of compliance (safety, environment, documentation processes) 

• Collaborate with leadership to ensure readiness for audits and inspections 

What You Bring 

Minimum Requirements of the Role

• Bachelor’s degree in business or related field preferred, with at least 4 years of relevant operations experience; or 6–8 years of relevant, demonstrated operations experience in lieu of a degree. 

• Strong organizational, problem-solving, and communication skills 

• Strong follow-through and accountability 

• Experience managing vendors, facilities, or operational systems   

• Ability to manage multiple priorities and respond to day-to-day operational needs   

• Strong communication and collaboration skills 

Preferred 

• Experience in nonprofit, healthcare, or behavioral health settings   

• Ability to work independently and take initiative in a dynamic environment 

Working Conditions 

• Full-time position 
• Primarily weekday hours, with flexibility to address urgent operational needs as they arise on both nights and weekends. ​​​​​​
• ​The role may require extensive walking, the ability to navigate multiple flights of stairs and uneven ground while navigating to all of POWER's buildings on our Swissvale, PA campus. 

Compensation, Benefits & Perks 

Compensation 

• Salary Range: $65,000 – $70,000 annually (commensurate with experience) 

Benefits 

• Full Health and welfare benefits package  

• Paid time off and holidays 

• Retirement plan options 

• Professional development opportunities 

Why You’ll Love Working at POWER 

• Work in beautiful, peaceful spaces on our brand-new POWER campus 

• Convenient location with access to public transit and Parkway East 

• Be part of a diverse, inclusive, and mission-driven culture 

• Play a key role in supporting operations across the organization 

• Enjoy small perks that matter—like free coffee  

Our Commitment to You 

• Supportive leadership environment 

• Opportunities for growth and development 

• Meaningful, mission-driven work 

POWER is committed to building a diverse and inclusive workforce. We encourage applicants of all backgrounds and experiences to apply as we are an Equal Opportunity Employer.